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Returns Policy

Platform Lift Company Returns Policy

Thank you for choosing The Platform Lift Company Limited. We aim to ensure your satisfaction with every purchase. Please carefully review our returns policy.

  1. Authorisation: All returns must be authorised by The Platform Lift Company Limited within 10 days of receiving the original shipment to be eligible for credit, with applicable shipping charges deducted.

  2. Restocking Fee: A 20% restocking fee will be assessed on all returns.

  3. Obtaining a Returns Authorisation Number (RAN): Prior to returning any item, please contact us at +44 01256-896000 during Monday to Friday, excluding weekends and UK Public Holidays, to obtain a Returns Authorisation Number (RAN).

  4. Packaging Requirements: It is crucial to mark the packaging with the provided RAN.

  5. Return Shipping: Authorised returns must be shipped within 10 days from the issuance of the RAN to our designated shipping address in the UK:
    Millside House, Anton Business Park, Andover, Hampshire, SP102RW, England.

  6. Unauthorised Returns: Unapproved returns will not be accepted or processed.

  7. Condition of Returns: Items that have been improperly handled or damaged due to negligence will not be eligible for return.

If you have any questions or concerns regarding our returns policy, please feel free to contact The Platform Lift Company Limited. Your satisfaction is our priority.

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European Summer Shutdown Notice

During the annual European Summer Shutdown period, some of our manufacturing partners will be operating with reduced capacity. Whilst many parts remain available from stock, certain items may be subject to extended lead times. We kindly ask that you allow additional time for the delivery of non-stock items. Thank you for your patience, understanding, and continued support.