Privacy Policy
Who We Are
Platform Lift Company is the data controller responsible for the personal information collected through this website.
You can contact us using the following details:
- Phone: +44 (0) 1256 896000
- Email: info@platformliftco.co.uk
- Address: Millside House, Anton Business Park, Andover, Hampshire, SP10 2RW, England
What Personal Information We Collect
Depending on how you use our website, we may collect the following personal information:
- Your name, company name and contact details.
- Your billing and delivery addresses.
- Your telephone number and email address.
- Information about products you have ordered, returned or enquired about.
- Customer account information, including your username and order history.
- Payment status, transaction references and refund information provided by Stripe.
- Correspondence between you and Platform Lift Company.
- Your IP address, browser, device and information about how you use our website.
- Your marketing and cookie preferences.
We do not store or have direct access to your complete debit or credit card details. Payments are securely processed by Stripe.
Why We Collect Your Personal Information
We collect and use personal information where necessary to:
- Process, manage and fulfil your orders.
- Take and confirm payments through Stripe.
- Deliver products to the address you provide.
- Manage returns, refunds, warranties and customer support.
- Create and manage your customer account.
- Respond to enquiries and quotation requests.
- Maintain accurate financial and accounting records.
- Prevent fraudulent transactions and protect our website.
- Improve our website, products and customer experience.
- Send marketing communications where you have agreed to receive them.
Our Lawful Basis for Processing Your Information
We process personal information under one or more of the following lawful bases:
- Contract: Where processing is necessary to take steps at your request, process an order or provide products and services to you.
- Legal obligation: Where we need to retain information to comply with accounting, taxation, regulatory or other legal requirements.
- Legitimate interests: Where necessary to operate, secure and improve our business and website, provided your rights do not override those interests.
- Consent: Where you have agreed to receive marketing communications or allow optional analytics and similar cookies.
Who We Share Your Information With
We do not sell or rent your personal information.
We may share relevant information with trusted third parties where necessary to operate our website, process an order or comply with the law. These may include:
- Stripe: To process payments, refunds and carry out fraud prevention checks.
- Delivery and courier providers: To deliver products to the address you provide.
- Website hosting and technical support providers: To host, maintain, secure and back up our website.
- Accountants, auditors and professional advisers: Where required for financial, legal or regulatory purposes.
- Analytics providers: To help us understand how visitors use our website, subject to your cookie preferences.
- Government bodies, regulators or law enforcement: Where disclosure is required by law.
Third parties are only provided with the information reasonably necessary to perform their services.
Payment Processing
Payments made through this website are processed by Stripe. Your payment information is submitted securely to Stripe and is handled in accordance with Stripe’s own privacy and security policies.
Platform Lift Company receives confirmation of whether a payment has been successful, together with transaction references and limited payment information needed to manage your order. We do not store your complete card number or card security code on our website.
International Data Transfers
Some third-party service providers, including payment, analytics and infrastructure providers, may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place. These may include UK adequacy regulations, approved contractual clauses or the UK International Data Transfer Agreement.
What Happens If You Do Not Provide Your Personal Information
Certain information, including your name, contact details, billing address and delivery address, is required to process and fulfil an order.
If you do not provide the information required at checkout, we may be unable to accept payment, deliver your order or provide the requested service.
Providing information for marketing purposes is optional and does not affect your ability to place an order.
How We Protect Your Information
Information submitted through our website is protected in transit using HTTPS and TLS encryption. You can confirm that your connection is secure by checking for the padlock icon in your browser’s address bar.
We use appropriate technical and organisational measures to protect personal information, including access restrictions, secure hosting, monitoring, malware scanning and regular backups.
Customer account passwords are stored in a protected, hashed format rather than as readable plain text.
Although we take reasonable steps to protect personal information, no website or electronic storage system can be guaranteed to be completely secure.
How Long We Keep Your Information
We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, tax and regulatory requirements.
- Orders and financial records: Normally retained for six years after the end of the relevant financial year, or longer where legally required.
- Customer accounts: Retained while the account remains active and for a reasonable period afterwards where required for order, warranty, accounting or legal purposes.
- Enquiries that do not lead to an order: Normally retained for up to 30 days unless continued correspondence or another legitimate reason requires us to keep them for longer.
- Marketing information: Retained until you unsubscribe or withdraw your consent. We may retain limited suppression information to ensure we honour your request.
- Website security logs: Retained for a limited period where necessary to investigate errors, misuse or security incidents.
Where Your Information Is Held
Information entered directly into this website is primarily stored on our Google Cloud servers located in London, United Kingdom. Website data is backed up to secure data centres located within the United Kingdom or Europe.
Information processed by third-party providers such as Stripe and Google may also be stored or processed in other countries, subject to appropriate data protection safeguards.
How We Collect Your Personal Information
Orders and Customer Accounts
When you place an order or create an account, we collect information including your name, contact details, billing address, delivery address, account details and order information.
This information is used to process your payment, fulfil your order, provide customer support, manage returns and maintain legally required business records.
Enquiry Forms
Information submitted through our contact or enquiry forms is used to respond to your request. A copy may be stored within our website database and email systems.
Website form submissions that do not result in continued correspondence or an order are normally removed from the website database after 30 days.
Google Analytics
We may use Google Analytics to understand how visitors use our website. This may include information about the pages you visit, how long you spend on the website, your approximate location, device, browser and how you arrived at the website.
Google Analytics is only activated in accordance with your cookie preferences where consent is required. Analytics information is used to improve the performance, usability and content of our website.
Website Cookies
Cookies are small text files stored on your computer, mobile phone or other device when you visit a website.
We use essential cookies to operate our shop, remember your basket, maintain customer sessions, process payments, provide security and remember your cookie preferences.
We may also use optional analytics cookies to understand how visitors use the website. Optional cookies will only be used in accordance with your cookie preferences.
You can manage or withdraw your cookie choices using the cookie settings provided on our website. You can also control cookies through your browser settings. Disabling essential cookies may prevent parts of the website, including the basket, checkout or customer account, from working correctly.
Cookies Used on This Website
| Provider | Cookie | Purpose | Typical Duration |
|---|---|---|---|
| WooCommerce | woocommerce_cart_hash |
Detects when the contents of the shopping basket have changed. | Session |
| WooCommerce | woocommerce_items_in_cart |
Records whether the shopping basket contains any products. | Session |
| WooCommerce | wp_woocommerce_session_* |
Assigns a unique customer session so WooCommerce can locate the relevant basket information. | Approximately two days |
| WooCommerce | woocommerce_recently_viewed |
Supports recently viewed product functionality where this feature is enabled. | Session |
| WooCommerce | store_notice* |
Records whether a visitor has dismissed a website or shop notice. | Session |
| WordPress | wordpress_logged_in_* |
Keeps registered customers and authorised website users signed into their accounts. | Session or login duration |
| WordPress | wordpress_sec_* |
Provides authentication and security for logged-in users. | Session or login duration |
| WordPress | wordpress_test_cookie |
Checks whether your browser supports cookies. | Session |
| WordPress | wp-settings-*wp-settings-time-* |
Stores interface and account preferences for logged-in users. | Approximately one year |
| Stripe | __stripe_mid |
Supports secure payment processing and fraud prevention. | Approximately one year |
| Stripe | __stripe_sid |
Supports secure payment processing and fraud prevention during the current payment session. | Approximately 30 minutes |
| Stripe | m and related Stripe cookies |
Used by Stripe to assess transaction risk, prevent fraud and securely process payments. | Session or as specified by Stripe |
| Website caching and performance | wpSGCacheBypass, _lscache_vary or similar cache cookies |
Allows the active website caching service to deliver the correct version of pages, bypass cached content where necessary and improve website performance. The exact cookie name depends on the caching service currently in use. | Session or a limited period |
| Google Analytics | _ga |
Distinguishes visitors and supports website usage reporting. | Up to two years |
| Google Analytics | _ga_* |
Maintains and records information about website sessions. | Up to two years |
| Google Analytics | _gid, where used |
Distinguishes visitors for analytics reporting. | Approximately 24 hours |
| Cookie consent provider | Consent cookie, name dependent on the active consent system | Remembers your cookie choices so that you are not asked to make the same selection on every page. | Normally between six and twelve months |
The exact cookies used may change when website functionality, plugins or service providers are updated. Cookies that are not required for the operation of the website will be controlled through the website’s cookie consent system.
Your Data Protection Rights
Depending on the circumstances, you may have the following rights in relation to your personal information:
- Right of access: You can request a copy of the personal information we hold about you.
- Right to rectification: You can request that inaccurate or incomplete information is corrected.
- Right to erasure: You can ask us to delete your personal information where we do not have a legal or legitimate reason to continue holding it.
- Right to restrict processing: You can ask us to limit how we use your personal information in certain circumstances.
- Right to object: You can object to processing based on legitimate interests or direct marketing.
- Right to data portability: You can request eligible personal information in a structured, commonly used and machine-readable format.
- Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time.
These rights are not absolute and may be limited where we are required to retain information for legal, financial, security or contractual purposes.
How to Exercise Your Rights
You can exercise your data protection rights by contacting us using the details at the top of this policy.
We may need to request additional information to confirm your identity before responding to your request.
Marketing Communications
We will only send marketing communications where we have a lawful basis to do so. You can unsubscribe at any time using the unsubscribe link included in our marketing emails or by contacting us directly.
Unsubscribing from marketing will not prevent us from sending essential communications relating to an order, payment, delivery, account, warranty or customer service request.
How to Make a Complaint
If you are concerned about how we have collected or used your personal information, please contact us using the details at the top of this policy. We will investigate your complaint and keep you informed of the outcome.
You also have the right to make a complaint to the Information Commissioner’s Office, the United Kingdom’s data protection regulator:
- Telephone: 0303 123 1113
- Website: Information Commissioner’s Office complaints service
Changes to This Privacy Policy
We may update this privacy policy when our website, services, legal obligations or service providers change. The latest version will always be published on this page.
Policy last updated: 6 June 2026.
Contact Us
If you have any questions about this policy or how we use your personal information, please contact us using the details at the top of this page.
